NEED TO MAKE A CLAIM?
You may never need to make a claim on your insurance but when things do go wrong, we’ll be here to support you. Our support and advice doesn’t stop after you buy your policy. Our Claims Management Services are where we really shine and can add significant value for you.
Your contract of insurance is a promise made by your insurer to help you if things do go wrong. If a claim is covered under the terms and conditions of your policy, you are entitled to make a claim.
When you make a claim on an insurance policy, your insurer will review your claim and see if the event or circumstances are risks covered by the policy. It is worth noting that only very small percentage of claims are declined.
You will need to provide proof and evidence with your claim and the insurer will need to be certain your claim falls within the terms and conditions of your insurance policy. This is often ascertained via an Insurance assessor appointed to help and represent the insurer in managing your claim.
To even the playing field we are your representative in the claim process. We take care of lodging the claim on your behalf and guide you through the process while advocating for you. We understand that making a claim can be frustrating and stressful, so we endeavour to make the process easier by working closely with the Insurer’s Assessor, Repairers, appointed Legal Teams and Specialists to ensure we get the best outcome for you. We’ll also keep you updated every step of the way. We want to see you back on your feet, so to speak, as quickly and painlessly as possible. After all, that’s what insurance is for.
It’s not until you have a claim or a loss that you find out how important your insurance really is. We understand how important it is for you to have a positive claims outcome and we’ll support you through your claim from start to finish